Sales Order Processor

We have an exciting, permanent vacancy within our Global Customer Care Centre for a Sales Order Processor to join us. This is a full time position (Monday to Friday, 37.5 hours per week) with the benefit of hybrid working after the initial training period. You must be able to commute to our offices 3 days a week in Letchworth Garden City, Hertfordshire.

What you'll be doing...

• As the first point of contact, you'll play an important role providing excellent customer service to new and existing customers as well as accurately recording customer requirements.
•  Handling sales enquiries by phone, or email, managing the entire sales order process, liaising with Manufacturing, Logistics, Technical and Finance on the progress of orders, from initial receipt through to confirmation of payment and dispatch
•  You'll be responsible for managing complex and bespoke orders for specific export markets, reviewing contracts, terms & conditions and facilitating the preparation of shipping, banking documentation and related paperwork, including Letters of Credit and Certificates of Origin
•   Promoting point of sale activities, including new product launches, sales promotions and the sale of short rolls, accessories, obsolete or discontinued stock
•   To record details of projects and market sectors on direct orders, providing good quality information for the Internal Sales Consultants – Project Coordinators
• Managing UK & Export sales orders, from the point of order through to dispatch, responding to all enquiries accurately, timely and in a professional manner.
•  Maximising sales opportunities from inbound calls and proactive outbound customer contact.
• Actively promoting the awareness and use of Altro products in Construction and Transit.
• Identifying, developing and key account managing customers in designated markets, in order to grow sales and profitability.

Check out the video below where you can hear more about what it's like to work in our Customer Care Centre!

Why do you enjoy working in the CCC_LinkedIn.mp4

As well as an exciting opportunity and a competitive salary, what do we have offer? 

• Starting holiday entitlement of 25 days, with the option to buy more
• Defined contribution pension scheme
• Life assurance from day one
• Occupational Sick Pay and onsite Occupational Health Service
• Confidential 24-hour life management and personal support service for you and your family
• Enhanced family-friendly benefits, including Maternity, Paternity, and Shared Parental Leave
• Free eye tests for all employees
• A paid day off each year for volunteering
• Free car parking at all our sites
• Long service awards
• Learning and Development support, regardless of your career stage
• Various social events, including the company Christmas party
• Retirement advice and support

What We’re Looking For

This role is perfect for someone who is detail-oriented, with strong organizational skills and a commitment to accuracy. You should be comfortable working with both UK and export markets, and have a strong ability to manage multiple orders at once without compromising on quality or accuracy.

A solid background in order processing or customer service would be an advantage. What’s most important is your ability to manage orders accurately, work well with different teams, and take pride in delivering excellent customer service.

So who are Altro? A leading European manufacturer and supplier of premium flooring and wall cladding systems for construction and transport. We have been going strong since 1919! Family owned and run, we share family values; we care about you, each other and what we do.

Head to our Life_at_altro and Life_at_Autoglym Instagram pages to find out more about #LifeAtAltro #LifeAtAutoglym, and #ThePeopleBehindTheProduct

Everyone is welcome at Altro for who they are, no matter what their background is or how they identify.  We appreciate that everyone is different and with that diverse uniqueness we can all thrive.   “We don’t want you to just work here.  We want you to belong here.”

Sounds like a great opportunity? Click apply today! We can’t wait to hear from you!