ERP Digital Analyst

We have an exciting now role here at Altro, operating within the IT Department, this role delivers and supports the core applications within ERP and Digital, driving change and process improvements across the company.

This is a permanent, full time, hybrid working role (3 days a week working from our Letchworth Garden City, Hertfordshire head office).

So, what will you be doing?

The ERP Digital Analyst will be responsible for providing first-line support and maintenance for ERP and integration with Altro Digital technologies. This role involves assisting with system configuration, user training, and troubleshooting to ensure smooth operation and user satisfaction.  The role will also identify waste elimination opportunities between ERP and Altro Digital technologies.

Role and Responsibilities include:

• Provide first-line support to ERP users, resolving basic issues, handling inquiries, and escalating complex issues as needed.
• Assist in the configuration and maintenance of ERP systems to ensure optimal performance.
• Assist in data entry, validation, and maintenance within the ERP system to ensure data accuracy.
• Conduct user training sessions and create educational documentation to help users effectively utilise the systems.
• Ensure the ITSM system is kept up to date and users are regularly informed about ticket status
• Collaborate with senior analysts and the IT team to identify and resolve common support issues.
• Participate in process improvement initiatives to enhance system efficiency and user experience.
• Monitor system performance and report any issues to the ERP Lead.

• Assist with troubleshooting, configuration, and basic administration of digital tools and applications used across departments where data from ERP system has been integrated.
• Collaborate with other members of the IT Team on new projects and rollouts, helping with testing, training, and user onboarding.
• Document common issues and resolutions to build a knowledge base for digital technology support.
• Participate in regular training sessions to stay updated on new digital tools, security protocols, and best practices.
• Support the implementation of additional digitalisation software in the end-2-end process
• Identifies opportunities for process optimization and operational efficiency between ERP and Digital application platforms

As well as an exciting opportunity and a competitive salary, what do we have offer? 

• Starting holiday entitlement of 25 days, with the option to buy more
• Defined contribution pension scheme
• Life assurance from day one
• Occupational Sick Pay and onsite Occupational Health Service
• Confidential 24-hour life management and personal support service for you and your family
• Enhanced family-friendly benefits, including Maternity, Paternity, and Shared Parental Leave
• Free eye tests for all employees
• A paid day off each year for volunteering
• Free car parking at all our sites
• Long service awards
• Learning and Development support, regardless of your career stage
• Various social events, including the company Christmas party
• Retirement advice and support

So, who are Altro? Altro are a leading British manufacturer and supplier of premium flooring and wall cladding systems. Since 1919, we’ve been transforming spaces to enhance people’s emotional and physical wellbeing. As a family-owned business, we care deeply about our team, our customers, and the quality of our work. 

Head to our Life_at_altro and Life_at_Autoglym Instagram pages to find out more about #LifeAtAltro #LifeAtAutoglym, and #ThePeopleBehindTheProduct  

Why Join Us? At Altro, we believe in continuous improvement and adding value to the customer experience. We offer a supportive environment where you can grow and make a real impact. Plus, you’ll be part of a team that truly cares about what we do and each other. 

Everyone is welcome at Altro for who they are, no matter what their background is or how they identify.  We appreciate that everyone is different and with that diverse uniqueness we can all thrive.   “We don’t want you to just work here.  We want you to belong here.” 

Ready to Apply? If you’re ready to take on this exciting challenge and be part of a company that values your contributions, we’d love to hear from you!